Last updated: October 19, 2026
Maixora is operated by 北京脉享科技有限公司 ("Maixora", "we", "us", or "our"), based in Beijing, China. This Customer Support Privacy Policy explains how we handle personal information when you seek help with Maixora products through Amazon's customer-support channels or by emailing maixora.services@gmail.com.
This policy covers our handling of customer-support information. Amazon, Google (the provider of Gmail), and other service providers also process information under their own privacy notices. This policy does not replace Amazon's privacy notice or describe Maixora's internal use of Amazon APIs.
1. Information we collect
Depending on your request and the information made available through the support channel, we may receive:
- Contact information: your name, email address, and other contact details you choose to provide.
- Order and product information: an order reference, the product purchased, purchase details relevant to your inquiry, and, when necessary to arrange an authorized replacement or delivery, a delivery address.
- Support communications: the questions you ask, our replies, and photos or other attachments you voluntarily provide to explain a product issue.
- Technical information: the hosting and security providers for this policy page may process information such as IP address, browser details, requested pages, and access timestamps to deliver and protect the page.
We do not ask you to provide your Amazon password, account login credentials, one-time verification codes, or full payment-card details. Please do not include these or unrelated sensitive information in a support request. Only send information reasonably needed to explain the issue.
2. How we use information
We use customer-support information to respond to questions, identify the relevant product or order, investigate product issues, provide product guidance, and assist with returns, replacements, or other after-sales requests where available and permitted by Amazon's processes. We may also use relevant records to understand recurring product issues, prevent misuse, protect our rights, resolve disputes, and meet legal obligations.
We do not use customer-support information to send unrelated promotional messages or build advertising audiences. A request for support is not consent to marketing. Orders placed on Amazon remain subject to the order, payment, return, and refund processes applicable on Amazon.
3. How we share information
We do not sell or rent customer-support personal information. Access is limited to people and service providers who need the information for the purposes described here. Depending on the request, information may be shared with:
- Support and communications providers: Amazon for support handled through its services, and Google/Gmail for email communications and storage.
- Hosting and security providers: providers that deliver and protect the policy page, including Shopify when you view the storefront copy.
- Delivery or fulfillment providers: only the information necessary to arrange an authorized shipment or replacement, if applicable.
- Professional advisers or authorities: when reasonably necessary to comply with law, respond to a lawful request, address fraud or security concerns, or establish, exercise, or defend legal claims.
If our business is reorganized, sold, or merged, relevant support records may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
4. International processing
Maixora operates from China, and our service providers may process information in other countries. Your information may therefore be accessed or processed outside your state, province, or country, where privacy laws may differ. Where applicable law requires safeguards or a specific legal basis for a transfer, we will use the measures required by that law. You may contact us with questions about the handling of your support information.
5. Retention and security
We keep support information only for as long as reasonably necessary to handle your request and related follow-up, maintain relevant service records, resolve disputes, prevent misuse, and comply with applicable legal obligations. The period depends on the nature of the request, the relevant product or order, and legal requirements. Information is deleted or de-identified when it is no longer needed, subject to applicable retention requirements and ordinary backup cycles.
We use reasonable administrative and technical measures to protect information and limit access to authorized persons. No internet transmission or storage system is completely secure.
6. Your privacy choices and rights
Depending on applicable law, you may have rights to request access to or a copy of your personal information, correction of inaccurate information, deletion, or restriction of or objection to certain processing. Where processing is based on consent, you may withdraw that consent, subject to applicable law. We will not discriminate against you for exercising applicable privacy rights.
To make a request, email maixora.services@gmail.com. For a deletion request, you can use the subject line Privacy / Data Deletion Request. Include the email address or order reference needed to locate your support records, but do not send passwords, verification codes, or payment-card details. We may request reasonable verification before acting. We respond within the time required by applicable law and explain any lawful limits or exceptions. You may contact the relevant privacy authority where the law provides that right.
We can act on information held by Maixora. Requests relating to records independently held by Amazon or another provider should also be directed to that provider.
7. This page and website cookies
The standalone policy page has no customer-data submission form, advertising pixels, or third-party analytics scripts. Its hosting provider may process technical information needed for delivery, security, and operation. The copy displayed on the Maixora Shopify storefront is part of that storefront and may be subject to its cookies and related technologies.
For general storefront browsing and cookie practices, please read the Maixora Website Privacy Policy. You may also manage available storefront privacy choices through the website and your browser settings.
8. Children's privacy
Our customer-support services are intended for adults seeking help with Maixora products and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and address it as required by applicable law.
9. Changes to this policy
We may update this policy to reflect changes in our support practices or legal requirements. We will post the revised policy with an updated date and provide any additional notice required by applicable law.
10. Contact us
Brand: Maixora
Operator: 北京脉享科技有限公司
Email: maixora.services@gmail.com
Business address: Building 4, Courtyard 3, Dongshi East 1st Road, Tongzhou District, Beijing 100000, China
北京市通州区东石东一路3号院4号楼，北京市100000，中国